Scam & Fraud Protection
Review suspicious emails, texts, pop-ups, websites and phone calls before you respond. If you're unsure, don't guess — we'll take a look with you.
A real person. Every time.
Technology is confusing. You don't have to face it alone.
A real person answers the phone. No confusing technical language, no waiting for busy family members — just patient, friendly guidance whenever technology starts to feel overwhelming.
Whenever something on your screen makes you pause, we're one call or text away — and we'll stay with you until you feel comfortable again.
Real people. No robots. No phone trees.
Or text us anytime at (615) 307-1037
Your first call, not your last resort
Before You Click.
Every day, people receive suspicious text messages, emails, phone calls, and pop-ups that can be difficult to recognize.
Instead of guessing, simply call or text us first. We'll explain what you're looking at in plain English and help you decide whether it's safe.
Suspicious texts
Emails
Websites
QR codes
Phone calls
AI-generated images
A two-minute conversation today can prevent thousands of dollars in fraud tomorrow.
A real person answers
Patient, never rushed
No confusing technical language
We stay until it's solved
Ways we help
How We Help
Peace of mind for every part of daily life with technology — not just when something breaks.
Remote Computer Help
Secure remote assistance when something isn't working. We explain every step in plain English, so you always know what's happening on your screen.
New Device Setup
Help setting up new computers, phones, tablets, printers and smart devices — configured the way that works best for you.
Password & Account Help
Password resets, login problems, account recovery and account security — patiently walked through, one step at a time.
Everyday Tech Questions
No question is too small. Need help attaching a photo? Printing? Finding a file? Changing a setting? We're happy to help.
Technology Checkups
Routine computer health reviews, software updates, storage cleanup and security recommendations — so small problems don't turn into big ones.
You don't need to understand technology. You just need someone you trust.
Why families choose us
Why Families Choose Friendly Live Help
A knowledgeable, patient person your parents — or you — can always call.
A real person always answers
No bots, no menus, no phone trees. Just a friendly human who listens.
Patient explanations without jargon
Plain English only. We'll explain things as many times as needed, at your pace.
You're never bothering us
There is no such thing as a silly question. Helping you is exactly why we're here.
We stay with you until it's solved
You won't be passed around or left guessing. We see every problem through to the end.
Secure remote assistance
We only connect with your permission, you can see everything we do, and you can end the session at any time.
Friendly support you can trust
Like having a knowledgeable family member on call — kind, honest, and always patient.
The difference a membership makes
Why Membership Makes Life Easier
Small moments of doubt no longer have to turn into big problems.
Without Friendly Live Help
With Friendly Live Help
Wait for family to call back
Call us immediately
Wonder if a text is a scam
Send it to us first
Search Google for hours
Get a real answer
Panic over strange pop-ups
We'll explain what's happening
Hope someone can help later
Know someone is always available
Membership plans
Choose the peace of mind that fits your life.
A trusted technology expert on call every month — not a repair shop you hope to reach when something breaks. Subscribe in a few clicks and your complimentary setup begins.
Friendly Live Basic
Before You Click
$24/month
Perfect for people who want reassurance before clicking suspicious emails, texts, websites, QR codes, or responding to unexpected phone calls.
- Unlimited scam text reviews
- Unlimited suspicious email reviews
- Link safety checks
- AI-generated image verification
- Password guidance
- Technology questions by phone or text
- One complimentary remote support session each year after onboarding
Most Popular
Friendly Live Plus
Complete Peace of Mind
$49/month
Everything in Basic, plus unlimited remote help whenever technology gets in the way.
- Everything in Basic
- Unlimited reasonable remote computer support
- Complimentary remote setup and onboarding
- Computer troubleshooting
- Printer support
- Wi-Fi troubleshooting
- New device setup
- Software installation
- Account recovery assistance
- Priority phone support
Remote support is available after your complimentary setup session.
Family Protection
Parents & Loved Ones
$79/month
Designed for families who want to make sure parents or loved ones always have someone patient to call.
- Everything in Plus
- Covers two adults living in the same household
- Annual computer tune-up
- Annual security review
- Priority scheduling
- Family members may contact support on behalf of parents
No contracts. Cancel anytime. Choose the level of support that gives you the most peace of mind.
A personal welcome
Every Membership Begins With a Personal Setup
Every new member receives a complimentary onboarding session with a real person. We take the time to make sure everything is in place so that future help feels effortless.
This setup only happens once — and it's what makes every call after it fast, calm, and stress-free.
During your welcome session, we:
- Install secure remote support software
- Verify everything is working correctly
- Show you exactly how to reach us
- Answer any questions you have
- Make sure future support is fast and stress-free
Think of it as a personal concierge introduction — not a technical requirement. We handle the setup so you never have to.
How it works
Getting Help Is Easy
1
Call or text us
A real, friendly person answers. No menus, no waiting on hold, no phone trees.
2
Tell us what's happening
No technical experience required. Describe the problem however you'd like — in your own words, at your own pace.
3
We'll help together
If needed, we'll securely connect to your computer and explain every step in plain English as we go.
4
Feel confident again
Your problem is solved — and you'll always know exactly who to call next time.
Common questions
Good questions. Real answers.
Technology shouldn't make you feel alone.
Whether you're worried about a suspicious email, need help setting up a new device, or simply have a technology question, you'll always reach a patient, knowledgeable person who is happy to help.
You're never bothering us. That's exactly why we're here.
Call Friendly Live Help